The Customer care Officer shall receive and log on all customer complaints in the complaints register and data base.
The Customer Care personnel shall determine the respective officer to identify the action to be taken and address the
complaint for response by the respective officer/Office
At the end of the due date and upon receipt of response from the respective officer the customer care officer shall
evaluate whether the corrective action has been put in place and whether it is effective.
If it is found to be effective, the customer care officer shall close out the transaction.
If not effective the respective officer shall determine/recommend an appropriate action.
The Customer Care Officer shall post and update the customer complaint database.
The Customer Care Officer shall compile and generate the reports on a monthly basis.
