NAROMORU WATER AND SANITATION COMPANY LTD.

Disconnection

Our customer policy aims at discouraging the disconnection of our services, but rather using all available means that give the customer the opportunity to pay. These include sending reminders through:

• Bills sent via SMS to respective customers to be accompanied by a caution to pay.
• Sending reminders to our customers with accrued debt.
• 10 clear days is given to the customer within which he/she should have paid the bill.
• Confirm that the customers have not paid before issuing the disconnection orders.
• Effect disconnection as the very last resort
• During disconnection if a customer produces proof of payment such as receipts/payment confirmation SMS effect the re-connection of service.
• First disconnection to be effected through a rubber seal.
• Failure to pay within three months, a disconnection from the main to be effected.

Reconnection of Water Services

• Full payment of the amount due
• Part payment and signing of agreement/promissory note to pay the balance by instalment.
• payment of reconnection fee as per our tariffs.
• All paid up customers will be reconnected within 24 hours.