After installation of new connection, our meters are read on monthly basis (these readings) determine the customer’s monthly bill and make it easier for customers to understand their charges and water usage.
The billing officer shall produce meter reading forms a day before schedule of zonal meter reading and forward to the Zonal Officers.
After meter reading, the billing officer shall receive the filled meter reading forms.
The billing officer shall key in the meter reading data to enable production of bills and produce meter reading reports.
The Billing officer shall commence billing procedure whereby he/she shall produce bills and send to the respective customer through SMS.
The Revenue Clerck shall cross check the billing mailing summary against the transaction report to confirm that all the consumers have been billed.
Billing Officer shall archive consumer bills into the database.
Billing Officer shall produce monthly billing reports for management purposes.
